Satisfied

citizens

quality of
service rendered

behaviour of
the official

timeliness of
service provided

payment level of
the rendered service

no online
service rendered

Moderately Satisfied

citizens

quality of
service rendered

behaviour of
the official

timeliness of
service provided

payment level of
the rendered service

no online
service rendered

Dissatisfied

citizens

quality of
service rendered

behaviour of
the official

timeliness of
service provided

payment level of
the rendered service

no online
service rendered